Charlie Computer crashed

[phantom]

My sons computer crashed........

I have (had) a small network setup in my house where we could both get online using the same Linksys Router..

My machine is still connecting (obviously) but I went to :device manager on his machine and there are some things that are in yellow.
1.) Ethernet Controller
2.) Multimedia Controller
3.) PCI Simple Communications Controller

I think that if I were able to get the drivers for these devices, I'd be alright....
Can anyone please help ??

[phantom]

Oh Well ...........

[LOZ]

did anything physically happened to the computer? check the cables, make sure the ethernet cable is plugged in firmly.

you can actually unplug it and plug it back in.... if that doesnt work, try the following.


1-shut all computers down
2-power down router and disconnect the 2 computer ethernet cables
leave it alone for 15seconds
3-plug the router, let it get a steady green light
4-connect the ethernet wires back to it
5-turn on both PCs
6-check if it works.




let me know if this worked.

[LOZ]

did you do an update on the system or something? the controllers should not stop unless you messed with the configuration, like an update or something....

what is the brand and model of your PC?

[kr1s]

Originally Posted by phantom

some things that are in yellow.
1.) Ethernet Controller
2.) Multimedia Controller
3.) PCI Simple Communications Controller

I would guess it's the motherboard. PCI controller would be on the mobo and the multimedia and the enet controllers are probably pci depending on the age of the computer. If all are caput...I would guess something happened with the motherboard.

That's my first thought. Wish I had a better idea that wasn't as drastic.

[kr1s]

Originally Posted by LOZ

did you do an update on the system or something? the controllers should not stop unless you messed with the configuration, like an update or something....

what is the brand and model of your PC?

For sure...I thought about this after my post....a regular MS update shouldn't drop all of that stuff. But, if you added a new video card or a NIC, then it may have something to do with that.

Right click on the items in yellow and go to properties and you should see a tab for "drivers"...This would tell you whether or not the drivers are good to go.

KRis

[LOZ]

^right, and if its not, they should give you the option to automatically update them.... the only problem is, since your ethernet card is out, you have no internet connection....


Kris, thats why I asked him if there was something physically done to the PC.... maybe they had the case opened and touched something, or dropped it.....

Phantom, if its your kid's computer, ask him to tell you the truth, what exactly happened before everything went to hell....

more details please so we can give you better help.



heres another solution:


since one of your PCs does have internet, use that one to get the driver from the support site of the other PC, download them onto a flash drive and then transfer them to the faulty system and then update it.

for example:
if your PC is a Dell Dimension 2400.....

go to Dell.com
click Support
search for Dimension 2400
search for drivers
search for ethernet or network drivers
download them onto flash drive
take to faulty PC
install them
reboot and test.


^use this solution but replace it with your own brand of PC... at least it should get your internet going.

unfortunately, not everything might be damaged.... one thing can make a chain reaction happen, so the best thing is to try to solve the problems 1 by 1.

let me know if any of this helped.